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Privacy Policy

Privacy Policy

RGI ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website www.rgiksa.com, our services, and our communications.

1. Information We Collect

  • Personal Information: Name, email address, phone number, company name, job title, or any information you submit through our contact forms.
  • Business Information: Details you provide relating to project inquiries, service requests, or product rentals.
  • Technical Data: IP address, browser type, device information, and website usage statistics (collected via cookies or analytics tools).
  • Training & Support Records: Information provided during training registration, aftersales support, or maintenance inquiries.

2. How We Use Your Information

  • Provide our products, services, and training programs.
  • Respond to inquiries, service requests, and quotations.
  • Maintain customer relationships and deliver aftersales support.
  • Improve our website, services, and user experience.
  • Send updates about our services, safety solutions, and industry insights (only if you opt-in).
  • Comply with legal, safety, and regulatory requirements.

3. Sharing of Information

  • We do not sell or rent your personal information. We may share your information with:
  • Trusted Partners & Suppliers: (e.g., Industrial Scientific, MSA Safety, Honeywell, Teledyne, Dupont) for the purpose of delivering specialized safety equipment or services.
  • Service Providers: IT support, website hosting, analytics, and communication platforms under confidentiality agreements.
  • Legal & Regulatory Authorities: Where disclosure is required by law, regulation, or to protect rights, safety, and property.

4. Cookies & Tracking Technologies

  • Our website uses cookies and analytics tools to:
  • Monitor website performance and user engagement.
  • Improve navigation and content relevance.
  • Remember user preferences for future visits.

You may disable cookies in your browser settings, but some features of our site may not function properly.

5. Data Security

We implement appropriate technical, organizational, and administrative measures to safeguard your information against unauthorized access, loss, or misuse. While we strive to protect your data, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

7. Your Rights

  • Access, correct, or update your personal information.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.
  • Restrict or object to certain processing activities.

To exercise these rights, please contact us at info@rgiksa.com.

8. International Data Transfers

As RGI works with global partners and suppliers, your data may be transferred outside of your country. We ensure that such transfers are made under appropriate data protection safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

  • Company Name: RGI – Regional Gas & Industrial Safety Solutions
  • Address: King Fahad Road, Al Khobar City, Kingdom of Saudi Arabia
  • Email: info@rgiksa.com
  • Phone: (+966) 13 8966444